Terms & Conditions
By using ECOHIKE website you have unconditionally
accepted the terms and conditions of use as given here under and/or elsewhere
in the site.
You assume the sole risk of making use or relying on the information, products
and services available on this website. ECOHIKE Private Limited ( referred to
as ECOHIKE, here below) makes no representations about the suitability,
completeness, timelines, reliability, or accuracy of the information, products
and described or contained in this site for any purpose, all information,
products and services are provided in this site for any purpose, all
information, products and services are provided "as is" without
warranty of any kind, including all implied warranties and conditions of
merchantability, fitness for a particular purpose, title and
While ECOHIKE endeavors to provide the most accurate, up to date information,
products and services, the site may contain inaccuracies, typographical errors,
or outdated information. Moreover, ECOHIKE may make modifications or changes to
this site or the changes to information on products and services described in
this site at any time. ECOHIKE is not responsible for typographical or pricing
errors on the site; ECOHIKE reserves the right to modify or cancel orders
anytime including but not limited to the orders that contain incorrect prices
or product descriptions, orders in which ECOHIKE believes the customer has
violated applicable law and orders that ECOHIKE believes are harmful to ECOHIKE
or its vendors/suppliers/affiliates. ECOHIKE also reserves the rights to
modify/limit the number of items purchased or orders placed through this
All content on this website including the logo, graphics, text, design, belong
to ECOHIKE and are the intellectual properties of ECOHIKE are protected by
appropriate legislations. No part of the content shall be copied, downloaded,
transmitted or published without prior, written permission from ECOHIKE.
ECOHIKE may, at any time modify the terms and conditions ("Terms") of
the Service without any prior notification and the revised version shall be
available on the site. In the event of you not agreeing to the revised terms,
you should stop using the site. By continuing the usage of this site, you agree
to the revised terms and conditions.
We offer shipping to most locations in India.
We usually dispatch products that are in stock
within one business day from the time an order is placed. If a product is out
of stock, the estimated shipping time is given before the order is placed.
There is a nominal charge for Cash on Delivery if the
delivery PIN code is supported. If a confirmed COD order is rejected, ECOHIKE will
be unable to serve the person &/or address in the future.
If our logistics partner supports it, we will send
an email with a link where the order can be tracked. Due to external factors,
shipping time is not guaranteed. Shipping and COD fees are non-refundable.
GIFT CARDS AND
Gift card and reward credit may be issued only
directly from us. The recipient will receive an email notification containing a
unique code. Each gift card has a balance, which when used during checkout,
applies a credit towards the final purchase. This code is meant for the recipient
only and should not be shared. The gift card is usable only on purchases made
on our store.
We reserve the right to cancel issued gift cards if
the system is used for spam or abuse.
We offer product exchanges and returns within 14
calendar days from the date of purchase. We do not accept cancellations once an
order is placed. When you request an exchange or pickup, we try to offer a
pick-up service, but it is not guaranteed. In such cases, we request the
customer to ship the return themselves. customized products cannot be returned
or exchanged once delivered.
A return order is ineligible for exchange or refund
if it is done beyond the 14 calendar days period, or if the product is not in
its original, unused condition or the product is returned without its original
packaging. If we receive an in-bound shipment for an ineligible return, goods
will be recycled or discarded without notice. No exchanges or refunds will be applicable
and an additional service fee may be charged. If you send an unauthorized
in-bound shipment, Ecohike will be unable to serve you in the future.
If you discover a manufacturing defect with a
product you bought from our store, please send us an email at firstname.lastname@example.org from the email you placed the order with. As a small business, we
can’t sustain and accept standard and defective product requests beyond 14
Certain content on our store may link to
third-party websites like Instagram, Twitter and Facebook that are not
affiliated with us. Please review carefully the third-party's policies and
practices and make sure you understand them before you engage in any
You agree to hold Ecohike private ltd., our
subsidiaries, employees and suppliers, harmless from any claim or demand,
including reasonable attorneys' fees.
These Terms of Service shall be governed by and
construed in accordance with the laws of India.
When you buy a product from us, we store your name,
address, contact and purchase information. We may use this information to
fulfil your order, occasionally send you marketing email, and improve the user
experience. All marketing communication will contain an opt-out link to
We may share your personal information when
required by law to do so or to protect our rights if our Terms of Service are
suspected to be violated.
We never store your payment credentials on our
servers. Credit card information is collected by CCAvenue, which adheres to the
standards set by PCI-DSS as managed by the PCI Security Standards Council,
which is a joint effort of brands like Visa, MasterCard, American Express and
We may use third-party services for analytics,
payment gateways and social media. Such providers have their own terms and
privacy policies. For these providers, we recommend that you read their privacy
policies so you can understand the manner in which your personal information
will be handled by these providers.